LTEN 2022

The Bull City Blue team is excited to attend the Life Sciences Trainers & Educators Network (LTEN) Annual Conference in San Antonio, TX June 13 -16. 

We look forward to seeing you! Visit us at Booth #203.

Meet The Team at LTEN

Sue Iannone
Partner & President
Garry O’Grady
Partner & Co-Founder
Debbie Deale
Director of Instructional Design
James O’Grady
Senior Consultant

Join our Sessions

Learning Lab
You Take Care of the Organization, Now Take Care of Your L&D Team: Elevate L&D with a Learning Competency Model

Workshop Facilitators:

  • Iain Boomer, Global Director – The Academy, AbbVie Corporation
  • Sue Iannone, President, Bull City Blue

Date, Time and Place:

  • Tuesday, June 14 @ 3:45pm-4:45pm

Learning Objectives:

  • Recognize when a competency model is appropriate for your learning team
  • Identify common learning team competencies and recognize relatable and observable performance levels that enable self-evaluation and support development (e.g., novice to mastery)
  • Identify the types of tools and resources that support competency model implementation and/or “pull through”

As the learning leader, your team takes care of everyone else in the organization, from salespeople to field reimbursement managers to clinical educators. But who takes care of your team? How can you ensure they are equipped with the right capabilities that they need to support their learners?

Learning professionals often leverage competency models for customer-facing roles to identify key capabilities and inform the build out of new hire training programs, however competency models are not often used for their own L&D team. By identifying and outlining expectations on key capabilities, competency models lay the groundwork for development in any kind of role — L&D professionals included.

When AbbVie Canada wanted to elevate and formalize the expectations of its Learning Partner team, it used a new competency model as the catalyst. The new model defined expectations for the Learning Partner role across eight competencies, covering the role’s broad range of capabilities while still capturing the team’s culture and reflecting the different levels of experience that individuals in the role may have.

Once the Competency Model was built, AbbVie Canada brought it into action by building several tools to help managers and learning partners optimally apply the model toward development. These included a competency ‘Experience Map’, a Learning Pathway, a Developmental Journey Overview and Leader Guide. These tools inform team members and their managers of representative experiences on how to perform in the role and attain readiness for the next role. In addition to facilitating development, these tools also play a role in AbbVie Canada Learning’s recruiting and hiring practices.

By attending this workshop you will recognize the benefits of introducing a competency model for learning professionals and determine if a competency model is right for your learning team. You will hear how AbbVie Canada partnered with Bull City Blue and created, implemented, and built on their own model. This collaborative project was nominated in 2021 and earned Industry Partner LTEN 2021 Finalist status—come to the workshop to get an update on how this has impacted the L&D Team at AbbVie Canada.

Optimizing New Hire Sales Training to Drive Business Results

Workshop Facilitators:

  • Garry O’Grady, President, Bull City Blue
  • Richard D Beers, Senior Director Sales Training, Sunovion Pharmaceuticals
  • Trish Hanrahan, Senior Sales Training Manager, Sunovion Pharmaceuticals

Date, Time and Place:

  • Wednesday, June 15 @ 8:30am – 9:30am

Learning Objectives:

  • Attendees will be able to list critical decisions that must be made before initiating a redesign effort, as well as the most common challenges companies face during a redesign effort
  • Attendees will be able to describe what a “guiding principle” is and how it can be employed to ensure a redesign effort stays on track.
  • Attendees will be able to employ a prioritization framework to assist them in comparing the relative value of opportunities—even if those opportunities are in very different categories (e.g., Learning Technology vs. Roles Delivering Training)

In this session we will explore a challenge that training organizations face on a recurring basis—the need to redesign New Hire Training (NHT) to better align it with the changing needs of the sales organization. Portfolios change, organizational structures change, marketplace challenges change and budgets change—but training organizations will always be expected to produce new hires who can succeed from day one in the field.

The session will focus on key aspects of NHT redesign including:

Scale: Determining how broad the redesign effort will be. Will we include a “deep dive” into curriculum and content? Or will we focus more on the logistical and administrative aspects of NHT?

Research: Identifying the best research methods for gaining insights into your NHT’s current state and identifying and categorizing opportunities for your desired future state. Will we conduct interviews or working sessions? How wide a net should we cast? Will we include learner perspectives—or focus on managers’ observations? Will attitude and awareness research be valuable?

Prioritization: Applying a framework to determine which opportunities will produce the greatest value for both the sales organization and the training organization. What principles will guide our decision making? How will we evaluate one opportunity relative to another?

Socialization: Defining your vision for the ideal future state of NHT and “selling it” to your stakeholders. How much rigor will be required to garner stakeholder approval? How detailed does our workload analysis have to be if we are requesting new resources?

The session will introduce core NHT-redesign concepts in a fun and engaging way but will be underpinned by a case study based on Sunovion’s 2021 redesign of NHT.


Learning Lab Facilitators:

  • TBA

Date, Time and Place:

  • Wednesday, June 15 @ 1pm – 1:20pm (We are Lab 2)

Learning Objectives:

  • TBA

Join our Sessions

Workshop 1
Tuesday, June 14 @ 3:45pm-4:45pm
You Take Care of the Organization, Now Take Care of Your L&D Team: Elevate L&D with a Learning Competency Model
Learn More
Workshop 2
Wednesday, June 15 @ 8:30am – 9:30am
Optimizing New Hire Sales Training to Drive Business Results
Learn More
Wednesday, June 15 @ 1pm – 1:20pm
Four Critical Success Factors to Avoid POA Chaos
Learn More

Ready for true behavior change?

Bull City Blue is an end-to-end learning agency created to address the needs of training and development organizations within the life sciences industry. Bull City Blue is headquartered in Durham, N.C. and is a subsidiary of BCL, a full-service learning development and consulting agency.
600 Park Offices Drive, Suite 300, P.O. Box 13965, Durham, NC 27709
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